Tech Support FAQ

Click any question for the answer. If your question is not listed below, please click here to contact us.

The following FAQ is for both Windows & Mac

1. Can I watch my programs on a different computer?

   Sure, as long as your other computer is connected to the internet!

   1. Download and install MOD Machine onto your second computer the same way you did before
   2. Launch MOD Machine
   3. Click the “options” button in the upper right hand corner and choose “authorize this computer”
   4. Type in the same email address you used to purchase your courses on your first computer, then click OK.

   After a short pause, the products you have purchased will show up under “My Stuff” and you’ll be able to download and view them at your convenience.

2. What if my hard drive crashes or I buy a new computer?

   Unlike a DVD, that can be damaged, lost or stolen, you will never lose your MOD Machine products. Just follow the directions under “Can I watch my programs on a different computer?” above.

3. Can I watch MOD Machine programs on my TV?

   Sure, as long as your TV accepts HDMI, DVI, VGA or S-video input, and your computer has the matching output! It’s often easiest if you have a laptop, since a desktop computer might not be located close to your TV set. Just connect the output of your latop to the input of your TV. If you are using HDMI, sound is carried as well, if not, instead of listening on your computer speakers you may want to plug a cable with a mini 1/8″ stereo plug into the headphone output of your computer, and the stereo RCA plugs on the other end into aux inputs on your receiver or TV.

   I hook my laptop up to our LCD TV and watch MOD Machine courses (as well as episodes of “24″ from Fox) and they look and sound great!

4. How long does it take to download a course?

   It depends on the length of the course and the speed of your internet connection. The great thing about the MOD Machine courses is that they download in “parts” so after enough parts have downloaded you can start watching while the rest of the course downloads in the background. So for most courses you can usually start watching within a few minutes.

5. Can I burn what I bought to a DVD?

   No, the MOD Machine system is designed to give you instant access to what you've purchased without bothering with finding a disc that could have become scratched, dirty or lost. We know time is the one thing none of us have too much of, so we want you to be able to watch any program in 2 or 3 clicks.

   We also are happy that, while 1.6 billion DVDs (and packaging) every year find their ways into landfills, junking up this beautiful planet, MOD Machine is a completely eco-friendly way to buy and view video titles.

6. Can I put movies on my iPod, iPhone, iPad or other portable device?

   We hesitate to tell you are working on an iPod/iPhone/iPad app, because you'll send us emails every day asking when it will be finished :-) So we'll just say, stay tuned, good things will happen in the future, we just don't know when yet!

7. Can I delete a product from my hard drive to free up space, then redownload it later?

   Yes! Just alt-click (Windows) or option-click (Mac) on the product under "My Stuff".

8. Can I move files to a different hard drive to free up space on my main drive?

   This feature is in testing phase, we want to make sure very little can go wrong before we release it. Soon!

9. Can I pay for products with PayPal?

   If you would like to purchase a course using your PayPal account, you can get a one-time use credit card number from PayPal and use that to purchase courses through the MOD Machine system.

   Just log into the PayPal website to get more information on this feature.

10. Can I enjoy my MOD Machine programs even if I’m not connected to the internet?

    Yes! When you purchase a product, just make sure the entire product downloads. Then, you can take your laptop to a cabin in the woods, the beach or on an ocean voyage and watch any program you wish.

11. When I play videos, all I see is a black screen, but I can hear audio. How do I fix this?

    Download and install the latest version of the free Quicktime player from Apple’s website here.

12. What are the system requirements for MOD Machine?

    1. Display resolution 1024 x 768 or larger
    2. Reliable broadband internet connection
    3. Quicktime 7
    4. At least 1.5 GHz processor (Intel recommended), 1 GB RAM

The following FAQ is for Windows only

1. Rating: +0

   

   When I play videos in my catalog, all I see is a green screen, but I can hear audio. How do I fix this?

   1. Make sure that you have the latest version of the free Quicktime player from Apple’s website here.
   2. Open Quicktime player
   3. Click the Edit menu and select Preferences > Quicktime Preferences
   4. Click the Advanced tab
   5. Under the Video section, uncheck “Enable DirectDraw Acceleration”

   Then, relaunch your catalog and everything should be fine!

2. Rating: +0

   

   How do I make the videos play more smoothly in Windows Vista?

   1. Find the catalog shortcut icon on your Desktop
   2. Right-click the shortcut icon and select "Properties"
   3. Click the "Compatibility" tab
   4. Check the "Run this program in compatibility mode for" option
   5. In the menu, select "Windows XP (Service Pack 2)".

   Then, relaunch your catalog and play your course again.

3. Rating: +0

   

   When I play videos in my catalog, I do not see the controller for the video. All I see is a black space underneath the movie. How do I fix this?

   1. Find the catalog shortcut icon on your Desktop
   2. Right-click the shortcut icon and select "Properties"
   3. Click the "Compatibility" tab
   4. Check the "Run this program in compatibility mode for" option
   5. In the menu, select "Windows XP (Service Pack 2)".

   Then, relaunch your catalog and play your course again.

Have a question that’s not answered above?

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