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Tech Support FAQ

Click any question for the answer. If your question is not listed below, please use the form at the bottom of this page.

The following FAQ is for both Windows & Mac vista_logo apple

  1. What are the system requirements for MOD Machine?

    1. Display resolution 1024 x 768 or larger
    2. Reliable broadband internet connection
    3. Quicktime 7
    4. At least 1.5 GHz processor (Intel recommended), 1 GB RAM

  2. Can I enjoy my MOD Machine programs even if I’m not connected to the internet?

    Yes! When you purchase a product, just make sure the entire product downloads. Then, you can take your laptop to a cabin in the woods, the beach or on an ocean voyage and watch any program you wish.

  3. Can I watch my programs on a different computer?

    Sure!

    1. Download and install MOD Machine onto your other computer the same way you did before
    2. Launch MOD Machine
    3. Click the “options” button and choose “authorize this computer”
    4. Type in the same email address you used to purchase your courses, then click OK.

    After a short pause, the products you have purchased will show up under “My Stuff” and you’ll be able to download them at your convenience.

  4. What if my hard drive crashes or I buy a new computer?

    Unlike a DVD, that can be damaged, lost or stolen, you will never lose your MOD Machine products. Just follow the directions under “Can I watch my programs on a different computer?” above.

  5. Can I watch MOD Machine programs on my TV?

    Sure, as long as your TV accepts HDMI, DVI, VGA or S-video input, and your computer has the matching output! It’s often easiest if you have a laptop, since a desktop computer might not be located close to your TV set. Just connect the output of your latop to the input of your TV. If you are using HDMI, sound is carried as well, if not, instead of listening on your computer speakers you may want to plug a cable with a mini 1/8″ stereo plug into the headphone output of your computer, and the stereo RCA plugs on the other end into aux inputs on your receiver or TV.

    I hook my laptop up to our LCD TV and watch MOD Machine courses (as well as episodes of “24″ from Fox) and they look and sound great!

  6. How long does it take to download a course?

    It depends on the length of the course and the speed of your internet connection. The great thing about the MOD Machine courses is that they download in “parts” so after enough parts have downloaded you can start watching while the rest of the course downloads in the background. So for most courses you can usually start watching within a few minutes.

  7. When I play videos in my catalog, all I see is a black screen, but I can hear audio. How do I fix this?

    Download and install the latest version of the free Quicktime player from Apple’s website here.


The following FAQ is for Windows onlyvista_logo

  1. Rating: +0

    Positive Negative

    When I play videos in my catalog, all I see is a green screen, but I can hear audio. How do I fix this?

    1. Make sure that you have the latest version of the free Quicktime player from Apple’s website here.
    2. Open Quicktime player
    3. Click the Edit menu and select Preferences > Quicktime Preferences
    4. Click the Advanced tab
    5. Under the Video section, uncheck “Enable DirectDraw Acceleration”

    Then, relaunch your catalog and everything should be fine!

  2. Rating: +0

    Positive Negative

    How do I make the videos play more smoothly in Windows Vista?

    1. Find the catalog shortcut icon on your Desktop
    2. Right-click the shortcut icon and select "Properties"
    3. Click the "Compatibility" tab
    4. Check the "Run this program in compatibility mode for" option
    5. In the menu, select "Windows XP (Service Pack 2)".

    Then, relaunch your catalog and play your course again.

  3. Rating: +0

    Positive Negative

    When I play videos in my catalog, I do not see the controller for the video. All I see is a black space underneath the movie. How do I fix this?

    1. Find the catalog shortcut icon on your Desktop
    2. Right-click the shortcut icon and select "Properties"
    3. Click the "Compatibility" tab
    4. Check the "Run this program in compatibility mode for" option
    5. In the menu, select "Windows XP (Service Pack 2)".

    Then, relaunch your catalog and play your course again.


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Experience MOD Machine.

demo_movie_icon


Here is a movie we made for one of our clients, Hudson Digital, to show the features of their MOD Machine catalog and products.

Or, click here to download a live MOD Machine catalog from one of our clients.

Testimonials

I was delighted to see the new download system and very keen to try it out. The instructions were clear - the program downloaded and installed seamlessly and the catalog loaded in with one click. Purchasing a title from the catalog was simple and the download worked perfectly.

I have two laptops which I use - one personal laptop for home and one for work. I had initiated the download process on the work laptop so that was fine but now I wanted to use the material on my home laptop to practice. I sent a quick email to the support team at leaping brain re how to use the material on my second laptop and my question was answered quickly and efficiently.

I was impressed with the pricing. I had wanted Doc's flat-picking DVD but it was more expensive that most on your site so I held off waiting for a sale until I saw the great price on the instant download.

All in all delighted that Homespun have done this for us. Absolutely addicted to your site and the content due to quality of the teachers and material.
Terry
Homespun Instant Access Customer
 

All content (c) 2009 by Leaping Brain Labs.